Policies

CUSTOM ORDERS:

Have you recently seen a piece only to discover that it’s now out of stock? Did you fall in love with a certain style but want it personalized to your own colour or size specifications?

We can create customized pieces for everyday wear or special occasions such as Weddings, Proms, Bar/Bat Mitzvahs, Work Events etc…

*The selection of materials and colours for custom orders will depend on materials currently in stock. We reserve the right to substitute similar materials/colours where necessary, only after first consulting with the customer. Each creation is handmade and one-of-a-kind and as such it is common for variances to occur between similar designs within the same collection.

 

RETURNS:
Unless otherwise noted, jewellery purchased at the studio or at shows is ‘final sale’. (Exceptions include gift purchases or online purchases)

 

ADJUSTMENTS & REPAIRS:
We will adjust purchased jewellery to fit the wearer at no cost when possible and within reason. (A custom order is sometimes more appropriate). We will be happy to repair purchased jewellery at no cost; limited only to defects in construction or materials. We will repair jewellery damaged by a customer on a case-by-case basis & will charge by the hour for time.